Following the article recently published on the web about mSpy leakage, this is the official company response to the situation.
First of all, we would like to thank Nitish Shah who has contacted our support team about the problem, providing all the details, and to confirm that very unfortunately his initial request was not addressed. The support trainee who was checking the tickets that day has marked an email as spam and it never reached anyone else.
We confirm that on the same day we have been contacted by Brian Krebs (all the emails go initially through support team) to “get the breach cleaned out”. The email was assigned to the head of Support department who was on vacation (pure coincidence) and responded to it on the next day. The technical department was informed in 3 days when the details of incident became clear.
What we do not confirm though, is that mSpy Leaks Millions of Sensitive Records, so please stay calm.
While this is true, that Kibana was opened for several days because of a technical mistake done by developers, the data contained in Kibana were php server error logs, that is the records when the person can not login, there is a problem connecting, the function is not working etc.
There is no reason to worry about your account information or your kids data being disclosed or available elsewhere.
We fully recognize that this is our fault and we should create additional controlling procedures. However we do also ensure that your data is safe and despite the server error logs that were discovered by Nitish Shah there was no massive leakage of personal data.
We are also sure that Nitish Shah and Brian Krebs will not share the information that has been downloaded elsewhere and that email addresses of affected accounts will not be available for spamming or dark net.
mSpy sincerely apologizes for the situation occurred and distraction it caused to all its customers.