With the drastic increase of cyberbullying among schoolchildren and the growing number of online predators, parents need to think about their kids’ online safety. One of the options to protect a child from the dangers of the Internet is to install a parental control app on their phone.
A good monitoring app, such as mSpy, makes it possible to track a child’s location, set geofencing, monitor social media, and see multimedia files on their phone right from your device. However, to let mSpy perform its protecting functions correctly, you need to know how to download and install mSpy properly.
In this article, we will guide you on the installation process, so that you can monitor your kid’s device remotely. You can always watch the video if it is easier for you to perceive information visually.
Table Of Contents
Step 1. Purchase mSpy Subscription
Before installing mSpy on a target device, you need to purchase a subscription that corresponds to your needs.
- Choose the type of device you want to monitor. mSpy is available for iOS and Android.
- Select a package. At the moment, mSpy offers 3 options: 1-month, 3-month, and 12-month subscriptions. Note, if you want to use mSpy’s advanced features, you may need to root or jailbreak the target device.
- Finalize your purchase. You can now add the desired package to the cart and use your banking credentials to make a payment.
After you complete all the steps, we will send you a confirmation email that contains your order details, link to the Control Panel, username, and password. You will need them to install the app and access your Control Panel.
Step 2: Disable Play Protect
To install mSpy, you need to disable Play Protect on the target device. To do so, follow these steps:
- Go to the Play Store.
- Make sure that a target device is unlocked, charged, and connected to the Internet.
- Tap on the three lines in the top left corner or the profile icon in the top right corner.
- Find and tap Play Protect.
- Tap Settings (cogwheel icon) in the top right corner.
- Disable Scan apps with Play Protect -> tap Turn off.
You’re now ready to move to the next step.
Step 3: Download mSpy Installer
Follow these steps to download mSpy:
- Open a Google Chrome browser on a target device.
- Tap the address bar.
- Paste the link provided in the wizard into the address bar and tap Go.
- Check the box to pass the captcha security check and tap Download.
- If a prompt appears at the bottom of the screen, tap Open -> Settings -> Allow from This Source and go back.
- Tap Next.
- Wait until the download is complete and tap Open.
Step 4: Install mSpy
In this part, we’ll guide you on installing mSpy apk on the target device. When you complete this step, you will be able to monitor your kid’s phone remotely without them knowing.
- Tap Allow on all popups to grant access to the phone’s data (phone calls, contacts, location, messages, etc.). Follow the wizard instructions and give all the needed permissions for the app to work correctly.
- Enter the Registration Code you’ve received in the wizard after completing the previous steps.
- Tap Complete Installation.
Now, you are ready to monitor the target device.
Does the installation process still seem too complicated? We’ve prepared a video with detailed instructions to help you with this procedure. Or you can always contact our Support team.
Step 5. Start Monitoring
To start tracking your kid’s online activity, you need to access your mSpy account and head over to your Control Panel. Monitor your child’s calls, websites, and social media apps right from your smartphone.
Hello my email address is ********@yahoo.com
My wife has a Samsung Galaxy A8plus cell phone, can I install mSpy on her phone?
Yes, mSpy is compatible with this phone model.
Does this app collect data previous to installing the app or only from point of install?
It depends on which device you install it on (Apple or Android) and whether the data from the apps was regularly backed-up.
can i install mspy without victum phone?
To install mSpy on the Android device, you need to download the app directly on the phone.
Can u tell me how can i open my account with target phone and device management
Hello, Mishaal! Sure. Once you purchase a subscription, you will receive an email with the download link and the Installation Wizard that will guide you through the installation process. Once everything is set up, just log into your account on our website using the email you registered with and the device should appear in your dashboard. The data from the device should be fully transferred within 24 hours.
If you have questions at any point of the installation process, feel free to contact our support team, they are available around-the-clock.
can i still monitor my husbands phone even though he has an android and i have an iPhone?
Hi, Maria! Yes, of course. You can access your Control Panel with all the data on any browser from any device.
I know this will monitor text messages and phone calls but does it monitor apps like Snapchat and instagram? I want be able to see the conversations on instagram my daughter is having
Hello, Lauren! Yes, if your daughter has an Android phone, you’ll be able to view her chats on Snapchat, Instagram, WhatsApp, Facebook, and other social apps. This feature is available only in the Premium subscription. You can check out our demo to see the full batch of features available.
is the app visible on the target phone?
Hello, Brenda! No, the app works in the background mode and doesn’t send any notifications to the target device. Just make sure to choose the option to hide the app’s icon during the installation if you don’t want it visible on the device.
I downloaded mspy but coyld never see internet searches. Why is tyat?
Hello! If you have any technical issues, feel free to message email@example.com or contact us in the chat.
How can I make sure she doesn’t see it
Hi, Lacey! If you choose the option to hide the app’s icon during the installation and delete all download files afterward, there would be no other way to tell that the software is installed on the device as it works in the background mode.
I just signed up for mspy tonight, about an hour ago to be exact. I put the registration code in and everything, so it shows that I’m all set with an ID number. I mainly got this app to track WatsApp activity. However it’s showing no activity at all at the moment, no pictures or call log info? Could it be that everything didn’t download as yet, or perhaps I forgot to access something while downloading. Please help?!!!
Hello, Nesh! It usually takes up to 24 hours to sync all the data with the software if everything is installed correctly. If you’re still having trouble with getting the data, you can message us in the chat specifying your ID and technical support will look into it.
Do I download the app on my husband’s phone or mine? I’m trying to monitor his device without his whereabouts.
Hello, Kat! You have to download the app on the device you’re going to be monitoring, no need to install anything on your own phone.
Can your support team install the app for me on the target android phone for me? It looks complicated to me.
Hello, Phil! Of course, our team can help you with the installation. Feel free to message us in the chat or email us at firstname.lastname@example.org and we will let you know about any additional help we can provide.
Estou tendo problema com a senha, tenho os códigos, mas a senha dá errado como posso acessar minha conta. por favor me ajude
Olá! Por favor entrar em contato com nossa equipe de suporte, eles vão ajudá-lo.
Should Play Protect be left off after downloading
Hello! It’s better to leave it off if you don’t want any notifications about the app popping up on the target device.
How do I get the app uninstalled off target phone? The target is getting a Samsung A21, is that compatible with your app? If they do Smart Switch will your app come over as well or do I need to uninstall ASAP? Will it be detectable?
Hi! It’s best to uninstall the app from the current phone and download it again on the new phone. You can find out how to delete the app from the phone here.
If i purchase the premium package do i have to root the other phone to see facebook messages?
Hi, Ricky! Yes, the target Android needs to be rooted to access Facebook Messenger.
If i purchase the premium package do i have to root the other phone to see whatsapp? And should i be able to turn off other fone’s cellular data from control panel?
Hi, Talha! You can check which features are available without root/jailbreak on our compatibility page.
As for the second question. In terms of restricting internet access, you can only block access to Wi-Fi networks the phone connects to. However, you can also restrict access to specific apps or websites remotely.
I installed mspy on my child’s phone last night. The screen keep going black. How do I fix this issue?
Hello, Danine! Sorry to hear you’re experiencing technical issues. Maybe antivirus is blocking the app or you’ve missed something during the installation? Could you inform our support about the problem in the chat or email us at email@example.com? The technical team will help you figure out what the problem might be.
What’s the process for iphone
Hello, Noah! You can check out our Help Center to find more info about installation on iPhones. If you still have questions, you can contact our support in the chat.
If they get a new phone and data transfer over will the installation process need to be repeated with the confirmation code
Hello! Yes, you will need to remove the app from the old phone and install it on the new one. You can switch devices without buying a new subscription.
hi, so is there no way I can ever install the app on the targets device remotely without physically holding their device?
Hello, Patrick! Yes, you need to have the target phone with you for at least 10-15 min.
My target has a Mottola I hope it’s compatible
Hello, Pat! You can check whether the phone is compatible on our Compatibility page. Just enter the phone’s model in the search bar.
I sent you a mail to sales mspy with some pre purchase queries but I haven’t gotten back from them.
Hello, Bibek! We’re sorry for the delay, the support team is a bit swamped with the requests at the moment. Did anyone get back to you? If not, let me know and I’ll ping them.
If they factory reset their phone, how do i go about reinstalling mspy? do i need to unlink the device from my mspy account first and reinstall?
Hi, Triss! Yes, you’d need to unlink the device and go through the same installation process once more. Obviously, it’s done within the same subscription, no need to cancel it. You can find more info in our Help Center or contact our support, they’ll help you with the installation if needed.
Does the target phone(android) have to be rooted to see keylogging on chrome?
Hi! No, the Keylogger works without rooting. You can also view Chrome search history through the Browsing History feature.
Hi!if i can’t use the victim phone how can i get access to his phone I mean without collecting or installing the app from his device
Hi, Abraham! Sorry, but our software is intended only for legal use and needs to be installed on the device.
Can you see it in the “apps list” in settings? Or the file manager?
Hi, Jess! No, the app will not be visible anywhere on the phone (just make sure to check the “hide app’s icon” option when installing). All app-related files will be renamed and hidden.
How to lock any app in target device remotely
Hello, Kumar! You can do so through your mSpy Control Panel in the “Block Applications” tab. You’ll see a list of all installed apps and the block button next to each of them.
What does rooting mean. How to do that? is it complicated ?
Hello, Cheryll! Rooting is done to give the user control over the system files and to be able to install software from platforms other than the Google Play Store. You can ask our technical support team to help you root your device through the mAssistance service. You can read more here.
I want to purchase the mspy app and install but the problem is how can i install the app when iam working fare away from my family n fly over only on feild breaks.is there any other way i can install the app without being there.
Hello, Gilbert. Sadly, you do need the target device for at least a few minutes to give permissions or turn off certain settings, otherwise, the app won’t function properly. But a lot depends on whether the target device is an iPhone or an Android. For iPhones, there are a couple of ways to install the app, you can read about them in our Help Center or just message our support in the chat, they will walk you through it.
Can it record the outgoing and incoming call automatically
Hello, Anchal! Unfortunately, the call recording feature is still in development. For now, you can only see who called, at what time, and how long the call lasted.
Hello my ex installed my spy on my phone . How can I remove this?
Hello, Jess! Please message our support team to resolve this issue. If they manage to figure out the user ID, they can block the account.
why can’t i log into myspy dashboard…. i try and it’s just a black page with the myspy logo animated
Hi, Adrian! Sorry that you’re experiencing some issues. Maybe try logging in through a different browser? If that doesn’t help, please message our support team in the chat so they can help you solve this.
Can you turn back on scan device for security threats after install or does that need to be left off
Hi, Alex! It’s better to leave it off if you don’t want any notifications popping up on the monitored device.
The play protect is always send notificitations about the app or if I turn it off it sand notifications about turn on the play protect. What can I do?
Hi, János! You need to disable the “Scan device for security threats” feature so that the phone doesn’t detect the software. If you’re having any technical issues, feel free to message out technical support through the live chat on the website.
How long will it take to have it installed on target phone? I need access to messages, social media, call logs. I m in long distance and may have limited time like 10 mins at a stretch to do this..
Hi, Marie. If you have an Android, it shouldn’t take longer than 10 minutes. You can also ask our technical support to help you install the app quicker.
Can I hide the myspy app icon on the target phone
Hi, Darleen! Yes, there’s an option to hide the app’s icon during the installation.
Puedo cambiar el equipo q estoy monitoreando, si esta persona a cambiado de equipo y de número de celular??
Can mspy be installed on new phone not yet activated?
Hi, Sarah! Technically, you can, but we wouldn’t recommend doing it since activating the phone may revert some permissions and settings that allowed the software to work properly.
Hello after purchase, can we install software in targets phone at our convenient time Or we need to install it before certain period? Incase if I have to install it after 20days of purchase, can I do that??
How much time it takes to install the app in targets phone?
Hi, Vikki! You can install it whenever you like, there’s no time limit. Just be mindful that your subscription days start counting as soon as you confirm your purchase, and it will be automatically renewed at the end of the subscription period unless you manually cancel.
UR LIVE CUSTOMER SUPPORT IS RIDICULOUS THEY TAKE TOO MUCH TIME TO RESPOND HAVE TO WAIT PLENTY FOR EACH QUERY TO BE ANSWERED
Hello, Rohit! Sorry that you’ve experienced delays with our customer support. We have a lot of inquiries from customers, and sometimes it takes a while to cover all of them. Hope your issue was resolved!
Is mspy compitable with
Huawei Nova 9 SE JLNLX1 128?
Hi, Waseem! Yes, it works on most Android-based devices.
Can I track the phone from another country including GPS, calls, WhatsApp? There is any limit of distance?
Hello, Noa! There’s no limit on distance, as long as the device has a good stable internet connection the updates should be coming in.
Can myspy be instated remotely? most common scenario i guess.
Hi, Summers! Sorry, the app can only be installed by downloading it directly on the phone via a link or directly from the store.
to install the application I have to have access to the phone I want to track, it is an iPhone
Hello, Irene! Yes, you need to have access to the phone to give all the needed permissions for the features to work properly. Or you at least need the phone’s iCloud credentials.
Can i monitor instagram without root?
Hi, Sernng! Yes, you can monitor Instagram messages without rooting the phone.
Can I install myspy on a target devices to which I DO NOT have physical access? It’s under the same wifi network but not able to get physical access duento password unknown for the device
Hello, Rocky! Unfortunately, you do need the phone for the first sync with the computer and only then you can monitor it via a Wi-Fi network.
Hello… What if they on the play protect as this shows just above app management.. will they get to know that it’s installed in their phone?
Hi, Shikha! If you don’t want the kid to see any notifications from the app, you do need to disable play protect. Otherwise, the phone might send notifications saying that there’s an app that has access to various phone data.
Can i use mspy without installing the app in target phone…?
Hi, Vijay! For all installation methods, you need to have the target device for at least a few minutes.
Hi. I have bought and installed the app on my sons phone but it isn’t working. It won’t go past the allow to run in background part.
I’m sorry you’re having trouble with the app. You can contact our support team. They will gladly lead you through the installation process.
How do I buy the app from Kenya,with other modes apart from the banks provided.
You can contact our billing team by email (firstname.lastname@example.org) and discuss available options for your region.
Can i access facebook tracking or facebook messages and other messages without rooting the target device ?
Yes, most of the features for message reading work perfectly, even if your phone is not rooted.
If i don’t have physical acess on target phone then how can I use this app to get acess
You would need to install the app on the target phone or at least have access to it for a few minutes to grant the needed permissions.
Can this be detected by her phone
No, mSpy operates in the background without draining the battery. Also, the app icon is hidden from the home page, as well as the app list. Your kid will not know about the app. Here’s a guide: How to Hide mSpy’s Icon on Android.
For one lisence, how many device target can monitor?
One subscription – one device. There is a family set for three devices. To buy it, you can contact our support team.
Can I see WhatsApp massages without root in target phone
Yes, the features for message reading work perfectly, even if your phone is not rooted.
Hello I paid for 3 months and I can only see contact only , no apps or messages at all or web !! This is frustrating
Have you given all the needed permissions on the target device? The data will not be gathered if the app isn’t granted access to all the required information. You can also contact the support team if you still have trouble connecting the device.
Hi, is Android app available in any other language?
Yes, here’s a link to mSpy demo if you’re interested in a particular language. In the screen’s upper-right corner, you can see a button to change the language. (There’s more to come.)
To view the whatsapp n call recordings is the target arndroid phone to be rooted?
Yes, most of the features for message reading work perfectly, even if your phone is not rooted. If you want to root your phone, here`s an instruction on how to do it: How to Root Monitored Android Phone.
Your application is great, I have a few questions Are call conversations recorded and for how long are they accessible? The target phone may be connected to the Internet for a few minutes a day. Can I see all the call functions and messages before connecting to the Internet? Can I see text messages deleted a day ago? Surely the target phone must be connected to the Internet with a SIM card or connected to Wi-Fi, will everything still be visible to me?
1. Calls cannot be recorded.
2. If the target phone is connected to the internet only for a few minutes a day, the app may not have enough time to update all the info. We recommend you set a smaller update interval (in device management settings).
3. If the app was installed before the message was deleted, then yes, you can see that info in the Keylogger.
I purchased the premium subscription and target phone is real me and vivo y21.
Question 1: can I install mspy on both phones?
Question 2: when I try to install mspy on real me , for battery optimization by default it is not selected and it is not going to next step?
Question 1: We have a family package, where you can connect up to three devices. To purchase it, you can contact our support team.
Question 2: You should also specify this with support, they will gladly lead you through the installation process.
Could you show how to instal on IOS?
Here’s a link to our help centre. It has guides for different kinds of installation. If none of them fit, you can contact our support team, and they will gladly lead you through the installation process.
Will Mspy be made compatible with Google pixel 7 pro ?
Currently unable to install, as only 64 bit apps are compatible with 7/pro?
Pixel phones are usually supported by the app. Here’s a link to the guide.
You can also contact our support team to check the compatibility. They will gladly lead you through the installation process.
What is a saic code? I’m having trouble finishing payment.firat time I have made an online purchase and have been asked this
If you mean the registration code, please read a guide on how to find it. The registration code needs to be entered on the target device during the installation.
If that’s not what you meant, please contact our support team. They will gladly lead you through the installation process.
What if you have physical access to the phone, but don’t know the password, or it has biometrics enabled?
You need to have the phone unlocked just for a few minutes, as the app takes that much time to install. You can also try installing Scannero.io as it only needs a phone number.
I purchased a subscription for three months. for premium account what do I have to do?Thanks
You need to install an app on your target device. Visit our help centre, for instructions or contact our support team.
Hi, is it work with Motorola Edge 30. Android 12?
Yes, it will work. Here’s an instruction on how to do it.
Okay so I´m confused. Can I, or can I not read Facebook messages without rooting any phone? Have seen different answers here. If I buy the premium package, can I read FB messages without rooting ANY phone?
It depends on your operating system. We do recommend rooting/jailbreaking your device, as you will have many more features available if you do so. For more info, please reach out to our Technical Support team.
Hi, How to remove the notifications pop up on the target screen regarding update service (For eg- message shown like datascreen recorded and saved to ‘ etc. If I download any file from target phone through mspylogin , will it show any pop-up notification on target phone?
The app does not send any notifications. Here’s an instruction about how to hide an icon on your phone.
I have a few clarifications please.
1. Does the keylogger log all key strokes on an Android anywhere (any app, any browser, incognito mode etc.)? But the screenrecorder only takes screenshots of the basic messaging apps like Whatsapp, but not of activity elsewhere on the phone like internet browser? Both of these work on unrooted phones?
2.I get that the app is called ‘Update service’ on the phone – will it be visible in the app list, or anywhere else? Does the phone user have any way to find it and turn it off?
3.Will a Huawei phone disable mSpy automatically when the battery runs low, and will it disallow mSpy’s accessibility randomly from time to time? This is happening to other tracking apps and ruining the whole purpose, and there doesn’t seem to be a way around it.
4.Will I get a notification or see it on the dashboard if mSpy has got turned off? Will the phone user know if it has got turned off?
5.Will I be able to see everything they do on any internet browser whatsoever, incognito and private mode etc. included?
6.Will I see all photos and images?
7.Will I see any app activity, or only what apps are installed but not if they are accessed, when, for how long, etc.?
Please check out our help centre as it already has answers on some of your questions. If you still have questions, you can contact our support team, they will gladly help you out and walk you through the whole process.
Lets suppose. i installed software on targeted android phone. and also i made a subcription account. then how i link the target device to my mspy account?
You only need your login information. Here’s an instruction with all installation steps.
before complete installation software on target phone. i put a rigistration code. this code automatically to connect my mspy code?
Without your registration code, you won’t be able to access the info on the target phone. This is one of the obligatory steps of an installation process. Check out the instruction about How To Find Your Registration Code and How To Install mSpy on Android and iPhone.
Can I install the app on a brand new phone that has no accounts or anything set on it?
Sure, it does not affect the installation process at all.
Hi. How do I know if I need to root or jailbreak the target phone? And what is the process to do that?
1. Please see our device compatibility page, it has the info about both iOS and Android devices.
2. Here’s also a guide for non-jailbroken devices.
3. For more instructions on how to root or jailbreak your device, please check out our Help Center.
Is it necessary to install the software in the phone on which we Wang to monitor.
Yes, you need to have access to the target phone to install mSpy.
Why not installing in samsunggalaxy 2019 model.
Please have a look at our device compatibility page first, and if it still won’t work, please contact our support team, they will guide you through the installation process.
Can I retreive deleted text messages without rooting the target phone
It depends on your device type. Pay attention that you can only see deleted messages from the moment mSpy was installed on your device.
What if I don’t have access to the target device?
Unfortunately, you won’t be able to see the info from the target phone. You can use an alternative like Scannero.io, as it only requires your child’s phone number.
Screenrecrder don’t work just 24 hours after installing app 🙁
It may have stopped working if they restarted their phone. Please contact our technical support regarding this issue.
In the event the target device wipes it for reasons other than this and is unaware of the app.will the app which is invisible and all access also be gone?
Will I be notified if the device gets wiped?
Do I need to reinstall it on target device again?
Yes, you will be notified that the app was deleted and yes, you will have to reinstall it again. You already have all the access, just do not delete your confirmation email with your registration code.
Please ve been try to buy the one year package buy when making the payment it shows transaction failed I ve enough funds on my Visa card please help me
You can try another payment type that fits you. Please contact our support team, they will gladly help you out.
Please am finding it difficult to purchase mspy please hello me it always shows transaction failed anytime I try to purchase
Please contact our Billing Department. They will lead you through the process.
What does rooting mean. I’m interested in seeing Facebook messages and it states that the phone has to be rooted.
Rooting is done to give the user control over the system files and to be able to install software from platforms other than the Google Play Store. You can ask our technical support team to help you root your device through the mAssistance service.
I’ve searched and searched but not found answer to this specific question. Is rooting required for using mspy for Whatsapp on Android?
You should be able to see WhatsApp messages either way.
Can I see usernames+passwords for sites visited while in incognito mode on the other device?
If your child enters the password when logging into their account, you will see their credentials as the keylogger picks up the info that they type.
I have try to this mspy app installation process in my phone, then i remove and again another phone install this app, so would we buy the more subscription or I have use a last subscription.?
If you are changing the monitored device, you need to unlink the device you monitored before from your account to get the new registration code, as it changes any time you unlink like a new device. Please follow this guide first. You do not need to buy a new subscription.
Hi when buying a new phone and before the use of the person that i want to track his phone , can i do all the steps from the play store even if there’s no play store account signed in or i should sign in to a play store account before ?! And if yes can i sign out from the play store account after finishing because its a new phone and it should be clean without any previous play store account logged in
The app can be installed without logging into the play store account, and there will be no sign that you are tracking your child’s phone.
Hi when buying a new phone and before the use of the person that i want to track his phone , can i do all the steps from the play store even if there’s no play store account signed in or i should sign in to an account before ?! And if yes can i sign out from the account after finishing because its a new phone and it should be clean without any previous store account logged in
Target phone is Huawei p40 lite, does not have Google/ Google play. Will i be asked to give permissions to install this app, and if so, how do i grant the permission
Yes, you will have to give permissions to install it. Take a look at the installation guide or you can contact our support, they will gladly walk you through the process.
Can I install this on my wife’s iPhone 13 without her knowing? I think I would have to have her App Store login info, right?
This is a parenting app. Installing it on someone’s phone without their consent is illegal.
Want to monitoring business phones Can I install 5 upto 7 phones in one premium price or it will be to buy premium a single every single phone with particular price
I hope this message finds you well.
You can check the prices with our Sales representative via email@example.com
Does Mspy have any impact on other applications, especially internet banking? Will it still work?
Thank you for your question.
mSpy will not impact on any app.
I want to install tha app in Vivo phone. What is the process of installation. Is I install tha app in my phone or target phone.
Thank you for your question.
Please follow the installation guide in our Help Center: Android installation
What permission do I disable to stop screen recording (screen casting) on android?
Thank you for your questions.
There is toggle Screen recorder in the menu where you can find Wi-Fi or Bluetooth settings. Also you can restart the device.