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Qustodio app review 2019: How it works for iOS and Android

Qustodio app reviews 2018: How it works for iOS and Android

1. What is Qustodio?

Qustodio is a parental control app helping parents regulate kids’ online activity, screen time and check on them remotely. The software is easy to use and provides the full spectrum of monitoring opportunities. It has a vast Qustodio family and ecosystem of parents who want to make parenting as easy as possible.

The Qustodio team claims that the app makes the whole online activity visible as well as device and apps use. Meanwhile, it doesn’t ruin kids’ trust and relationships within a family in overall.

Besides, with continually arising online risks, it allows parents to set up strong filters to manage content popping up in front of kid’s eyes.

In the digital reality, it’s quite hard to deal with kids’ Internet overuse. It’s also challenging to say no when they are obsessed with screen and feeling coming with it. This is where Qustodio parental control comes in handy. Parents don’t have to be tech-savvy but caring and willing to step in.

According to Qustodio reviews in the media, it’s one of the leading parental software altogether with the mSpy parental control app.

Its popularity is growing over the years, and thousands of parents join it every day and month.

Also, it is a way out when families encounter online dangers like cyberbullying, online predators, child sexting, inappropriate online exposure, information leak, etc.

Qustodio is not free but has many plans, and every family can find the most convenient package.

2. How do I reset or change my Qustodio password?

Did you forget your password? You can reset it in a second by following to Qustodio family portal. There, you’ll need to enter your Qustodio login and password to log in. Then, you need to find “Settings” on the right top of the page. Find there “Your account” and password section. You need to change your old password and enter a new one. Do it twice as required. It also asks to enter an old one to get a confirmation from you that you’re willing to change a password. This is it and nor you can use a new password to access qustodio com.

The second scenario is when you know your Qustodio password but still want to change it for security purposes. Again, you need to go to Qustodio family portal and enter your credentials to gon in. On the page, find “Settings” and tap “Settings.” In the password section click “Change”. You need to enter your new password twice and also enter your old one to confirm changes.

Sometimes kids are too tech-savvy, and they figure out how to get around qustodio. That’s why it recommends changing passwords from time to time.

3. How do I change the email address associated with my account?

30% of people change email addresses annually. The most evident reason is security. Switching jobs, partners, location, etc. might be sufficient reasons for changing email addresses. But that doesn’t mean that you should stop using the qustodio app. In a nutshell, to change an email address associated with your Qustodio account, you can do the simple steps named below.

Modify your email address

To do it, go to Qustodio Family Portal and find Settings, Your account there. Follow the following steps:

  • There’s a box with your current email address and Change option near it;
  • Clock it and enter a new one twice and also tap Request Change;
  • You need to enter a password and then tap OK;
  • You’ll see a message that notifies that a confirmation letter was sent to your new email address. Click it as well.

Please, when doing the whole process, so not confuse a confirmation letter with Qustodio activation code.

Confirm your new email

However, you need to check if the system works with a new email. To make sure you’ll get reports and renewals, you need to:

  • Go to your inbox folder. You’ll see a confirmation email under the title “Change your Qustodio account email address.”
  • In the email, you’ll see the link given to approve your new address.
  • This is actually it with the whole process of changing an email address.

4. How do I automatically forward the reports to another email address?

There’s no opportunity with Qustodio to have its emails sent to other email addresses. It is only one email that is used for sending reports and updates.

But you can always have an automatic forwarding to other emails. Here’s how you can do it.
We’ll regard how to do it with the Gmail email address. You need to do the following:

  • Validate a forwarding address in Gmail
  • Set up a filter to forward reports from Qustodio

You need to know that Gmail can redirect only to one email simultaneously. Here’s what you can do:

  • Find the gear in your Gmail account and pick Settings
  • Pick the Forwarding and POP/IMAP tab
  • Tap Add a forwarding address
  • Enter a new email address to redirect emails from Qustodio
  • Gmail will send a verification email there. Go to that email address and find a message from Gmail
  • Tap the authentication link in the email
  • Reload the Gmail account
  • In Settings, on the page Forwarding and POP/IMAP page, verify if Forward a copy of incoming emails is picked, and your email address is indicated in the drop-down menu
  • There’s also the second drop-down menu which offers what exactly you want Gmail to do with forwarded emails (keep them in the inbox or archive
  • Don’t forget to save changes.

To set up a filter and redirect Qustodio’s reports, here’s what you can do:

  • Open the report which sent to you email
  • Find More button and Filter messages
  • Tap Create filter with this search
  • Click Forward it and pick the necessary email address

By the way, it doesn’t matter whether you use Qustodio for iOS or Android.

5. How do I validate my account?

When you download Qustodio, obviously there’s an account associated with it. After getting started, you’ll receive reports and updates. They will contain the information about the child’s online activity and other vital data. But if you did not validate your email address, an activity summary will be invisible.

To validate your account, follow these simple steps and the Activity Summary will be available for you bringing daily reports to your email address.

When you create an account for using Qustodio premium, it sends an email to authenticate your email and approve your account. There you’ll find the link to do it. If you lost it somehow and want to get it again, go to the Family Portal and you’ll see a notification saying that your account has not been authenticated. Tap this notification to get a new confirmation to your inbox.

When you have the app on your device and the child profile is ready, you’ll receive a Daily Summary Report to your email address. You may tap the link given in this report and, thus, validate the account.

If Qustodio problems cannot be solved by instructions, contact the support staff for Qustodio troubleshooting.

6. How do I change my email notifications?

Once you sign up, your account works by default to send you a report on a daily basis. This report has an extract of information about everything happened with any device which is linked to the child’s profile.

You can always use Qustodio trial to see how it all works.
If you decided not to receive the daily report or opted to get a weekly one, you should modify the notification settings.

The Family Portal is your everything when using Qustodio parental control. There, you’ll find an email notifications section where you can pick which report to get. Just use Qustodio family portal login. There are basically two options:

  • Reports that come every day
  • Summary provided every single day

On this portal, you’ll see a drop-down offering the Settings option. Find Notifications option there. It offers you to pick Daily or Weekly summary by picking yes or no. You can always choose other options.

If you don’t want to get other email notifications ( specials, tech maintenance, newsletters), you can always address to unsubscribe email provided with Qustodio account.
If Qustodio is not working, turn to customer support for troubleshooting.

7. How do I change the timezone or country of my account?

Qustodio is used in the US, North America, and most European countries. In overall, they claim the app to be sold in 160 countries. Now it is a leading player on the monitoring market with 1 million users. Thus, it’s quite possible that people around the globe migrate changing countries.

So you can move to another country and still use all the plans of Qustodio. However, you might need to change the timezone or country. Obviously, you wouldn’t want to get notifications at night. So here’s how you can make these modifications:

  • Go to the Family Portal
  • Pick Settings from a drop-down and Your account
  • Find the timezone section and set up the one you need
  • Don’t forget to save modifications

To change the country, you need to do the following:

  • Go to the Family Portal again
  • Find Settings and Your account
  • Find the Country section and pick the country
  • Don’t forget to save Settings

8. How do I change the language settings?

Qustodio provides the translation in 5 languages.

If you’re willing to change the language you use your Qustodio account with, you can do the following:

  • Go to your Family Portal
  • Find Settings and Your account in a drop-down
  • Find the language section and pick the necessary one
  • Don’t forget to save Settings

9. Where can I send suggestions or feedback for Qustodio?

As any responsible player who provides services, any feedback is welcomed. That’s why Qustodio accepts any of them and take into consideration.

First, you can turn to Help Center to get the answer to any question. There’s also a contact form.The team also provides a survey. There’s also the help form of the Help Center. In the drop-down menu, a customer can pick “Feedback and Suggestions.”

Qustodio reviews all of them but cannot guarantee answers to all.
By the way, many updates, improvements come from opinions, feedback left by customers.

10. How do I add another device to my Qustodio account?

How does Qustodio work with this type of services? It’s easy to add another device. You can always install and make Qustodio work on a new device. To set up Qustodio on a new device, you need to download it and install it on a smartphone or iPhone from the site itself. The system will ask you if you’re newbie or an existing user. Pick that you’re already using an account and follow the guidelines. Here are the steps:

  • Take a device, follow the link and download the variant of Qustodio which is the most convenient for a particular device
  • During the installation, you will stumble upon the screen, and you’ll need to pick the option when you confirm you have already an account

This works for Qustodio Android, iOS, Macintosh and Windows PC.

  • The system will ask you to provide the credentials you already use
  • Keep on installing as it is required
  • When the installation is done, you can see and supervise the device in the Family Portal.

When might this option be useful?

Qustodio anticipated that families usually have more than one kid. When it comes down to two and more teens in the house, it might be a chaos. So it’s reasonable to run multiple devices from one account. Thus, Qustodio helps parents to be sort of omnipresent for more than just one kid.

11. How do I add another child to my Qustodio account?

If you’re already using Qustodio for one or more kids, you can add another child to your account. This makes sense if you’re concerned about all your kids.

The whole process will depend on the platform you use. You need another user account for the kid. For Qustodio Windows, use the Control Panel. Here’s what you can do:

  • Pick User Accounts and Manage another user
  • Generate a new account

There must be a new Windows account for your child. You’ll also need to create a password for a new account. The same works for every single new kid being added to Qustodio parental monitoring.

This is a primary action before adding another kid. It’s much easier to do if you already have a kid. The above mentioned steps will work every time you want to add a kid. Here are the steps:

  • Go to the Family Portal under your credentials
  • Pick Settings on the drop down
  • Tap kids’ accounts
  • Tip Add a new child
  • Indicate the name, birth year, the gender of a kid. Pick an avatar. Tip Add kid. From now on, your kid is added to your account.

How will you know which one belongs to each kid? It’s easy. It will have their name and avatar.

Do the following as well:

  • Tip Devices
  • Tip Edit device options
  • Pick an account from the menu
  • In the devices area, your kid will be added to the device description.

This is actually the whole process. Qustodio considered multiple situations families can encounter. If your situation requires monitoring a few kids, with Qustodio you can do it easily.

12. How do I start over with Qustodio?

If you don’t have any experience with parental controls and what to start from scratch with something that meets the most your needs then you should use Qustodio. Or, even if you have a bad one with another parental control, then let a good one redeem parental controls reputation.

Before getting started, you need to know:

  • If you start again, the whole history and rules for kids and devices linked to your account will be removed
  • This will not remove Qustodio from phones and tablets

If I want to delete all the information and begin again:

  • As usual, you’ll need to go to the Family Portal and locate in the drop-down Settings and Children’s accounts. For every kid, click Remove Child.
  • Also, if you want you can delete all devices linked to your account. You’ll need the Family Portal, Settings and Devices. Use the same Remove button. This is how you’ll actually delete the data about your children and devices.

If you want to start new profiles for kids and protect new devices, here’s what you can do:

  • Find the Family Portal, Settings, and Children’s accounts. Start a new profile for a child by tipping Add a new child. Do it every time you need to create a new profile.
  • Take a device you’re willing to protect and go to Qustodio Downloads page to purchase the most convenient Qustodio package.
  • You’ll find the installation instructions to proceed.
  • If Qustodio protection service is not running, its staff will help with troubleshooting if necessary.

How to remove or uninstall Qustodio from a device, there are the instructions for every particular device in Help Center. There you’ll get to know:

  • How to uninstall Qustodio Parental Software for iPhone and iPad
  • How to uninstall Qustodio from an Android device or Kindle
  • How to uninstall Qustodio Professional for iOS devices (better covered by Qustodio iPhone review)

13. How do I block a website using Qustodio?

There are many reasons why parents want to block sites. Usually, they want to protect their kid from sites with lewd content. Some of them spread cyberbullying, contacts with online predators, and other dangers.

Back in 2003-2010, there was MySpace which used to be very popular among kids. Kids would use it for leaving anonymous comments, hateful thoughts or some other insultful stuff. Moreover, it was impossible to track offenders. Later, there were social media who were the same regarding security.

In 2011-2010 there were Facebook, Instagram or Snapchat which spread online dangers. Some other sites joined the list. They need to be regulated at least by parents. So here’s how to do it.

Qustodio usually blocks a particular kind of websites leaning on different criteria:

  • Sites that are indicated in the list of unwanted ones defined by Qustodio.
  • Sites whose pages due an inappropriate content.

In a nutshell, to block a site, go to the portal. Open your child’s account and pick Rules and the Web Browsing Rules. Indicate the site you want to block and tap Block.
To block a website, you’ll need:

  • Log in to the Family Portal
  • Find your child’s tab and rap Rules
  • Find the web browsing rules tab and pick sites’ categories to block or supervise
    Or, you can block a concrete site: this option is provided below “Add website exception”; add the site’s url and tap Allow.
  • Pick Block
  • Tap Add

If Qustodio is not blocking websites, feel free to address the Help Center.

14. How do I configure time limits with Qustodio?

Your kid’s spending too much time on YouTube? Than using Qustodio YouTube restricted mode makes sense. You’ll need to set a time limit first by going to the Qustodio Portal. Visit your child’s profile and pick Rules, the Usage Limits. Here you’re able to regulate the time your kid can use the device or go online.

To configure time limits, follow the steps:

  • Log in to the Family Portal
  • Find Rules in the Child tab
  • Pick Tine Usage Limits
  • Pick Usage Schedule and swipe from yes to no. Pick also the Restricted hours by highlighting them in red.

If you’re willing to adjust weekday or weekend time allowance, you’ll need to use Time Allowance. Swipe No to yes to activate this feature. Choose the number of hours you permit your kid to use the device.

If a kid is used to breaking the rules, you can regulate it as well: pick the Device Lock Type unit to pull the device’s action:

  • Lock Navigation bans the web on all browsers. On Android devices, all applications associated with the Internet will be banned. On Windows and Mac, it permits offline device use.
  • Lock device restricts online as well as offline use (might be extremely useful for limiting screen time)
  • Lert Me is a feature notifying you that the time was overspent.

Qustodio Premium allows to limit time on a few devices. Moreover, you are able to set the same amount of time for all devices or particular limits for each one. Find Enable Schedule by Device swiping from No to Yes.

This makes sense especially when there are a few teens in the house and they all are so different.

15. How do I hide Qustodio on my devices?

In other words, can you use Qustodio incognito? The developer claims that they have technical restrictions which do not allow to hide Qustodio on mobile phones (Kindle, Android, iOS, Nook).

But you can do it on a PC. Here’s how to do it from a Windows and Mac PC:

  • Visit the Family Portal
  • Tap on your name on the drop-down menu
  • Find Settings and Devices
  • Tap Device Settings
  • Tap on Device name and users
  • Tip Hide Qustodio on this device

Usually, parental controls developers recommend not hiding the icon but informing kids that they will be monitored. Also, so can be identifiable Qustodio for Avast and other anti-viruses. If it’s about business monitoring, the employees must know beforehand that their workplaces will be monitored. It’s well described in the European laws on monitoring.

How to check if a parental control app is reputable? Go check its Policy and find the point about legal basis of monitoring.

16. What happens when I set time limits with Qustodio?

When willing to set time limits with Qustodio, you can do it in general or for every particular case. This makes sense when there are troubled teens in the house.
For Windows and Mac users, here’s what you can do:

  • The Lock Navigation bans access to the web in the browser, but customers can use devices offline
  • The Lock Device does not allow to use devices online as well as offline

Please, pay attention that when you enable the time rules, they start working from midnight and not from the time you set it up. This works for both – the web navigation and the entire device.

To stop the time, it’s necessary to turn off the computer or log off from the session. It’s also possible to find out how much time is left by tapping the Qustodio tray icon. A user will receive a notification before the account being locked. But this option is not available with a full-screen mode.

For Android and Kindle devices, here are some peculiarities as well:

  • The Block Navigation bans all the apps (excluding for the home screen), incoming calls, list of recent apps, the notification bar
  • The Lock Device bans the whole device. In this scenario, it’s only possible to call emergency numbers or to use the Panic Button. Qustodio app is also available.

There’s also a notice which is delivered 5 minutes before the device lock.
For iOS fans, time limits mean:

  • The Lock Navigation: the customer won’t be able to browse in Safari and Chrome. When the time’s over, the message indicates that the navigation is about to be locked.
  • The Lock Device disables all web navigation and restricts using apps 4+ defined by AppStore. When the time is up, the messages notifies about the device being soon blocked.

If Qustodio Time Limits is not working, feel free to turn to customer care.

17. How do I close my Qustodio account?

If you feel like closing your Qustodio account, here’s what every customer needs to know:
Your phones, smartphones, or computers will be disconnected from Qustodio and all protection settings will be deleted as well. The children’s profiles as well as related data will be deleted as well.

However, this will not remove the app itself from devices. It’s required to do it manually from each device. Please, find the instructions on how remove Qustodio from your devices in the Help Center.

As far as you’re aware, there are multiple options with Qustodio: for families, schools, and businesses. By clicking on each of them, you’ll see the box. You’ll need to log in to your account to shut down the account.

18. Qustodio system requirements and supported platforms

The team always inspire customers to set up any operating system updates on a phone or smartphone to make sure the app and the device are compatible as well as the app works without inconveniences.

For Windows and Mac users, Qustodio works great. However, it’s not compatible with Linux. Windows must be XP with Service Pack 3+. Mac must be OS X Mavericks 10.9+
The site itself and the Family Portal operate best of all on the latest versions of such browsers: Firefox, Safari, Google Chrome, Internet Explorer. There are features that are not supported on older versions.

Note that Qustodio does not work for Chromebooks and Windows phones.
You can also use it on mobile devices like IOS 9+, Android 4+, and Kindle 4+.

19. How Qustodio monitors web searches

Monitoring web searches might be insightful. For example, a kid can get into a dangerous online game as the Blue Whale Challenge. Usually, kids search for the examples of dangerous activities: how to jump from the construction’s high bars or how to carve yourself without feeling too much pain.

Or, if it’s a Flatliner, then the question might be: how to choke yourself to faint but stay alive? How about the question: dating sites for teens? How to find out if I am pregnant? In a nutshell, when parents monitor web searches, it might help prevent many unhealthy things.
When using Qustodio, parents will get reports on the Family Portal’s Activity Summary.
Here’s another good news for parents: the app has a feature “enforce Safe Search” which makes Google, YouTube, Bing filter all material indicated as inappropriate. It’s restricted mode.

To switch it off, you need to go to the Family Portal, find Rules and Safe Search. However, you have to know that Qustodio enables the restricted mode in all searches, but the search site defines the nature of the material to show.

When this Qustodio alternative is turned on, YouTube will also ban comments since it’s impossible to supervise whether the user will comment something indecent.

Parents will get reports on the Family Portal when using Android’s Google App. Qustodio will expose a web browser once the app is opened, thus, the restricted mode is enabled. The Voice Assistant and Google Now will work accordingly.

Specific questions like Qustodio for Instagram, Snapchat or social media can be found on the site.

20. How do I block specific keywords with Qustodio?

With Qustodio you cannot ban particular keywords and searches. The same works for particular URLs. You can only ban specific domains. (i.e.,

Take into consideration that when using YouTube, Google, and other search engines, the app won’t filter the material. It enables Safe Search. The latter defines the filter criteria according to Google and YouTube factors. This option is available in the Portal’s Rules, particularly in Web browsing rules.

Keywords are clues, subjects that determine the nature of the content.

Or, these are simple phrases a kid enters into search engines. It’s possible to monitor them but not manage. These words might be insightful as well.

Imagine you found a keyword like “Agent_bluewhale”?

What would you do? Definitely, you would step in.

21. What does Device Lock Type mean for time limits in each platform

Each platform requires different approaches.

Lock Navigation

On Windows and Mac PC, the child won’t be able to surf the Internet on none of the web browsers.

For Android users, all the apps are blocked, except for the home screen, the list of recent apps, the notification bar, and incoming calls.

For iOS devices, the whole online activity is banned, so are online apps. Software that doesn’t need the Internet, are available.

Lock Device

On Windows and Mac PC, a kid won’t have access to it since a Qustodio screen will not allow.

On Android devices, any usage is banned. Only the Panic Button and emergency calls are available.

For iOS, the won’t be the Internet connection, access to apps 4+ which is defined by App Store.


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November 16, 2018 8:42 am

It turned out very helpful. Actually I was looking for something like that cause it’s hard to find sort of the whole overview on the app. Definitely will give it a shot.

Joel Jaros
Joel Jaros
March 15, 2019 12:00 am

I have had Qustodio for 5 months and I do not think it has worked for more than a couple of weeks. Frequently Qustodio would lock my kids out of their phones even though they had clearly not used it. (in my drawer all day). I tried multiple times to uninstall and reinstall Qustodio without success or it would work for only a few days. I have even gone through the trouble of factory resetting the phones twice and still have the same issue. The location detector sucks. Almost never accurate. The only thing worse that the app is the… Read more »

March 15, 2019 6:06 am

I don’t think this apps really work i downloaded this app and reinstalled it twice because it was not working on my phone last year.Now i am using This application as TheFamilyTime and bit satisfied now than lat year.

November 28, 2019 4:28 pm

Qustodio has turned my Son’s PC into a hunk of metal we cannot log into. There is no recovery. Qustodio locks you out of the internet. Even if you try to turn it OFF, since Qustodio has locked up the PC and it will not let you connect to the internet, you can never recover the PC. Buy a new PC. Thanks. Have a great Day. Maybe Qustodio is working with the PC companies to make you buy new PCs. Been working on this for an hour on Thanksgiving!

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